How to deal with Refunds

With my clients I have in the wedding industry, refunds were generally unheard of. Photographers, videographers, planners and even coaches and consultants. Refunds were generally not part of the business model. When someone booked there was generally no need for a refund, unless something happened of someone was unhappy.

 

Refund culture has changed

Covid changed the model. It increased cancellations where people in their complete right had options for refunds. People in these industries generally didn’t hold on to the money to refund because of their cash flow in the past 15-20 years, they never had to have such a substantial amount to refund clients.

In the wedding industry people needed a refund because they couldn’t move to a new date, since 2 years worth of weddings were happening in 1 year. Contractually there were many different reasons why the refund was valid and had to be upheld by the supplier. 

Also with coaches and clients who planned...

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How to Erroneously Define your Legacy

coaching legacy mindset Mar 14, 2022

What I love about helping entrepreneurs and business owners define their legacy, is that at any moment you don’t know where a conversation might go. You see as far as I’m concerned every human is looking to define their legacy, even if they don’t use that particular language right now, and you might not.

In this context, we are talking about legacy future, once our souls are no longer on this planet. Some are under the impression that legacy is only to be found in material circumstances.  Some are carrying the presuppositions from family as to what a “legacy should” look like. 

Some are only focusing on the external shifts that need to happen to create a future legacy, rather than shifting their own internal experience. And for some, which is where we are focusing on today, they are struggling to define their future legacy, from their present mindset and legacy.

 

Perspective on legacy

Let me share with you a story from my upbringing as...

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What to do when you’ve lost your MOJO?

I’m having so many clients who feel like they lost their mojo. Do you feel like your drive is gone, you feel lethargic or flat? Do you have things to do on that never-ending to-do list but don’t have the drive to get them done? Why does mojo matter? Mojo is your drive, your enthusiasm, you drive to get stuff done and it does so consistently and persistently.

When we want to create legacies, a functional business and a high performing lifestyle, we need that motivation.

Reasons why you could have lost your mojo

Physical and Lifestyle factors

Have a check-in with yourself. Do you have an underlying health condition that impacts your motivation, do you have irregular breathing, do you have hormonal issues?  Are there lifestyle factors going that are impacting your mojo? Do you have a lack of sleep? We use sleep deprivation as a form of torture. It is strategically used for a negative purpose. It shows you how important sleep is. How much deep sleep are you getting,...

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It happens to us all – insights of a struggling coach

coach coaching mindset Mar 02, 2022

This blogpost is all about struggling. When we are looking to achieve dreams and goals, whether in business or in life, we all have those days when we are struggling. For me there was a day when the tipping point led to me yelling to the Universe “Really?! I’m struggling here!!”

I was packing my bags for a year of adventure, slipped and grabbed one of the metal rail bars. Almost watching in slow motion, my entire wardrobe fell apart like a Rube Goldberg machine and ALL of the clothes were on the floor and me in the middle of the heap.

If we look at the bigger picture of what happened here, the chain of events that day: My struggle started with an email, What to do in the eye of the struggle hurricane, what was really going on, how to decide to be instead and what to do next, post struggle meltdown.

My struggle started with an email

If I wind the clock back before I even started packing, I know that I went into that wardrobe in a mood. Let’s say not at my...

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Making Money Easily

When it comes to the topic of making money easily, I frequently encounter in my work that clients subconsciously do not want to do it. Your mind is the driver even when you don’t think when it’s in the driver’s seat. Why do we want to make it really hard for people to pay us? You think ‘’of course I want to make money easily Laura.’’

We can self-sabotage when it comes to making money easily.  We can make it really hard for people to pay us. So this blog post is about your subconscious mind with some conscious mind tips and tricks you can do to have some instant gratification now on implementing if you want to.

Reasons why you could be yourself holding back

Ancestral narratives

If you come from a long family line of hard workers, you might have an ancestral narrative that says that you need to be a hard worker too. Which turns into the belief that you need to work hard to earn money. And if you haven’t done enough hard work you...

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Finishing 2021 Strong in business

Welcome to Finishing 2021 strong in business or crawling to the finish line.

Let’s dive in and ask the question – are you finishing the year strong or feeling like you are crawling to the finish line?

Or let’s do a quick reframe of the question – do you want to have an amazing 2022 or if you are reading this in the future, do you want to have an amazing next year?

I used to swim as a kid.  When I say swim, I trained 3 times a week and had my first ever coach.

I’ll never forget the wisdom that he taught me. You see I wasn’t and am not your typical swimmer.  I’m only just 5.5. now, and as a kid of about 13, I was 5 ft nothing.

I’m a curvy vixen and have been that way since I hit my teens.

So when I used to go to swimming competitions, when the swimmers are on the blocks, you look up and down to check out who else is competition.   And I didn’t look like competition.

And that’s ok. But I knew....

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How instant gratification is killing legacy creation

It’s time to talk about instant gratification and the impact this is having on those who are seeking to create a legacy.

You may or may not know this about me, but in case you don’t, I love an underdog and especially the underdog when it comes to property.

My husband Mr P and I, are on our second full property renovation which is now completed, the home is sold and we are looking for what is our next project.

When you are looking at a property to renovate, it’s as much about unburdening yourself of your ego and your limitations and seeing the beauty of the masterpiece property within.

And when looking at property to renovate I get nervous, because it isn’t about the sale or profit.  It’s about creating something that could have a lasting impact on future families who give the home a new soul and memories.

Because of this when I look at a property, fear is always with me.

Fear if can we create the vision that I see in my mind.

The fear of...

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How to Overcome Perfectionist Fantasies and Tomorrow Timelines

When it comes to reading the words “perfectionist fantasies” my long experience has shown me that 2 responses normally happen. 

The nod, that somewhere in your stomach you know that this is something for you.  Or the “I’m curious” but it doesn’t land with you straight away.

So what are perfectionist fantasies?

Before we dive in here, let’s go back a stage to what is the problem with having perfectionist fantasies?  As such a perfectionist fantasy is a longed-for illusion that can keep you stuck in a negative benefit frustration cycle.

You believe that it is only your illusory perfect self who can accomplish goals, once perfection has been achieved.

Or you believe that only the perfect launch, perfect messaging, perfect USP, perfect copy, perfect audience build, perfect audience identification, perfect need qualify.. will lead to the results that you crave.

I have also seen this emerge with corporate clients and leadership...

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Imposter Syndrome and Self doubt

 

It is very common for successful people to experience imposter syndrome and self-doubt,  including the likes of Tina Fey or Sheryl Sandberg, who have publically claimed at times they felt like a fraud.

A review article in the International Journey of Behavioural Science puts the figure at an estimated 70% of people who experience the imposter syndrome phenomenon at some point in their lives.

Know that you are not alone. 

So if we know that it is common, the feelings of Imposter Syndrome  - know that it isn’t experiencing it that is the problem, it’s how we recognise and deal with it that has the biggest impact on our outcomes.

"Of all the judgements we pass in life,

none is more important than the judgement

we pass on ourselves."

Nathaniel Branden

How true is this?

We’ve talked before about ‘stories’ and how we have them for time, money and success.  Well, one of these life stories can be around our comparison of...

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Employee vs Entrepreneur Mindset

business mindset Jul 14, 2021

 This should come with a potential trigger warning as we are going to be diving into whether you are creating your dream life, complete with legacy building business, or if you are creating a job under the guise of being an entrepreneur. 

This is physically how you set up your business which has the underpinning of employee vs entrepreneur mindset

Before we go any further I want to clarify that there is no good or bad here, not judgement that comes up, as long as you are fully aware and have consciously chosen how to run your business. 

In my experience, you could be running an employee mindset whilst trying to scale your business which leads to frustration and burnout. If you are an entrepreneur struggling with burnout - I recommend reading & trying this self-hypnosis blog.

We are going to be looking through the lens of a mindset strategist and coach, to stop you if this is holding you back. 

Let me ask you a couple of questions and scenarios, to see...

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