How to deal with Refunds

With my clients I have in the wedding industry, refunds were generally unheard of. Photographers, videographers, planners and even coaches and consultants. Refunds were generally not part of the business model. When someone booked there was generally no need for a refund, unless something happened of someone was unhappy.

 

Refund culture has changed

Covid changed the model. It increased cancellations where people in their complete right had options for refunds. People in these industries generally didn’t hold on to the money to refund because of their cash flow in the past 15-20 years, they never had to have such a substantial amount to refund clients.

In the wedding industry people needed a refund because they couldn’t move to a new date, since 2 years worth of weddings were happening in 1 year. Contractually there were many different reasons why the refund was valid and had to be upheld by the supplier. 

Also with coaches and clients who planned...

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How Money Dams are stopping your money flow

We are diving in deep today to talk about money dams and how they are stopping your money flow.  

So what is a money dam?  

It is a set of narratives or beliefs that is keeping money from flowing to you, AND also from keeping money with you if you don’t have the right barriers in place.  

By understanding how you are actually blocking money, you can learn how to remove those dams, eliminate this self-destructive behaviour and rewire your brain with new thoughts and beliefs that will help heal your mind around creating wealth.  

We are going to utilise the power of mental rehearsal to change your brain and body around money for the future.  


Money dams and limiting beliefs on the unconscious level are where I find the jackpot with most private coaching clients.  Most of us have these beliefs that we are aware of unconsciously, even if we might be aware consciously that something is amiss with...

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Guide to Selling Consulting Services

coaching money sell more Mar 29, 2021

Ever since I became an entrepreneur, over 10 years ago, I've been asked how I've continued to sell out consulting services.

I've had requests from other top consultancies, journalists, and leading corporate agencies. I'm going to share with you today how I broke the rules and became a sold consultant without even having a website at the time.


One - Mindset 

Whether you are brand new to consulting or an established consultant, it is essentially important to look at your mindset before ever trying to sell your services. If you have a block, limiting belief, or blind spot around selling your servicing to others, then address this before ever moving forward. I would include mindset work around selling your consultancy services and your pricing.

Are you charging what you are worth? Are you proud, honored, and comfortable to ask for your rates? Also checking that you are not frustrated with the rate that you are charging.

It's important to remember that if you aren't confident in...

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How to raise your rates without losing clients

business clients money Mar 15, 2021

Whether you have been an entrepreneur for a while, new to consultancy, or you're getting frustrated with how much you are earning; you will likely want to raise your rates at some point in time.

Here are the observations that I hear when clients are considering raising their rates, but blocks or limiting beliefs are holding them back.

  • My clients may go to someone who charges less
  • My existing clients will go and I’ll be out of business
  • My clients are going to be annoyed when I raise my rates
  • My clients will not understand the rate increases
  • My clients will complain to others about my rates
  • Peers are going to make negative comments about who am I to charge those rates

Let me say this to you right now: these are all common blocks to have.

What is so wrong with wanting to charge more?

Many entrepreneurs do raise their rates for several commercial and lifestyle reasons.

  • They are fully booked and earnings become capped
  • The margins for their consultancy rates isn’t...
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5 Tips on How to Sell More

money sell more May 23, 2018

The reason as a mindset ninja coach that selling is so important to me is that no matter what field you are in, the impact on increasing your conversion rate, increasing your average order value and increasing your lifetime customer value has HUGE impact on your business.

The world has undeniably changed for me since I learned not just the techniques but the neuroscience behind how to sell with ease.

As a coach, I used to hate the idea of actually selling my services, it felt sleazy and pushy. And this is something that I hear from so many of my own clients too.

Clients who are tenacious and awesome at what they do, yet selling to them feels like incredibly hard work.

Here are a few quick tips that you can implement today on how to sell more:

1 – Get to Know your Customer

As an NLP Master Practitioner, we call this getting into rapport, and on a basic level, it means getting to know your customer BEFORE you launch into your sales script.

Match and mirror their...

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5 Money Mindset Changes to do TODAY

mindset money money mindset Mar 28, 2018

What we think and feel about money becomes our reality. In other words if you are not seeing the financial success or easy with money that you desire there are likely to be some money mindset changes that need to happen.

Everyone has a relationship with money, and much like any other relationship, you learned the parameters of that relationship, and how to ‘be’ in a relationship with money when you were a child before the age of 7.

If our money story is empowering and we have an ease and flow in attracting, holding and spending money then the financial success we crave is likely to be a reality. Sometimes it can even be the impact of dealing with a refund that can impact us. 

However if your thoughts and feelings about money are disempowering, or they are holding you back, we refer to these as limiting beliefs.

As we grow we try on these limiting beliefs and they can be reinforced by age, so overcoming them in middle to late adulthood can be a challenge.

So what...

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