How to deal with Refunds

With my clients I have in the wedding industry, refunds were generally unheard of. Photographers, videographers, planners and even coaches and consultants. Refunds were generally not part of the business model. When someone booked there was generally no need for a refund, unless something happened of someone was unhappy.

 

Refund culture has changed

Covid changed the model. It increased cancellations where people in their complete right had options for refunds. People in these industries generally didn’t hold on to the money to refund because of their cash flow in the past 15-20 years, they never had to have such a substantial amount to refund clients.

In the wedding industry people needed a refund because they couldn’t move to a new date, since 2 years worth of weddings were happening in 1 year. Contractually there were many different reasons why the refund was valid and had to be upheld by the supplier. 

Also with coaches and clients who planned...

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From shipping container to luxury hotels... and she got featured on TV!

As an entrepreneur myself, there are a few things that make my proudest moments, and one of these is celebrating a client’s success.  

Today I am celebrating and spotlighting one of my clients, luxury floral designer Paula Rooney, who recently got featured on TV on Billionaire Blooms at Christmas, on Channel 4. 


Image by Lina and Tom Photography

Paula Rooney is a respected business woman and luxury floral designer who works with millionaires, billionaires and luxe hotels providing floral design services.  

Paula and I started working together many years ago, now when she was still working out of a shipping container.

Fast forward to today and Paula and her award-winning team have been featured on Channel 4, Tatler, Brides Magazine, Guardian and are the floral creative force at the Four Seasons Ten Trinity in London.  

Paula and the team star in Billionaire Blooms at Christmas that first aired on 29th December on Channel 4. Billionaire Blooms...

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Meet the Woman who Coaches Top Poker Players

clients coaching mindset May 10, 2021

Most entrepreneurs, elite athletes, business managers, execs and directors have their own coaches. The more formal consultants can focus on the tactical and strategic aspects of a clients work.

However, when elite poker players want help with the mental side of the game, they come to mindset ninja and trusted advisor Laura Payne-Stanley.

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Laura says:

“Some people call me a coach. Some people call me a hypnotherapist and some people call me an expert in helping people to get out of their own way, and play the best games of their lives. But the elite players just call me.”

Feel more focused, more confident and stop the tilt.

So who is the woman, the secret weapon that has been compared to Wendy Rhoades from Billions for the poker market?


Laura, or LPS as her clients call her, says:

“I never set out to become the trusted advisor for poker players. I was working with top executives in film, casting directors and entrepreneurs, and a few of them used to play...

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Life Coaching for Dentists, the tooth!

More Patients, more Money

You want a better quality of life, and you want to see results quickly. So why would a dentist need a life coach?

The simple answer is to not just love your practice again but also love your life again.

This involves everything from leading your team to doing the technical parts of dentistry that you have been trained to do, to make more money.

And for you to be a business owner who loves owning a dental practice.

Let me ask you...


As a dental practice owner, do you have an off switch?

While we may be coming to the end of pandemic and lockdown restrictions changing, many dentists have reported increased levels of anxiety, loneliness, panic, wanting to leave or just simply wondering; why are they a dentist in the first place?

Through my work with high-level entrepreneurs, including dentists, I've noticed several patterns:

  1. Imposter syndromeWho am I to be charging higher rates? Who am I to be growing a dental practice at a young age?
  2. Big Questions -...
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4 Truths for why you or they have gone off sex

What is sex in a long term relationship supposed to look like? How often are most people doing it?  

Chances are if you are asking this question for either you or your partner, you’re probably encountering some issues in the bedroom department.

A universal truth is that most sex-education in the UK comes from the very limited sex-ed classes in school, behind the bike-shed conversations or from porn.

The first option of sexual education classes in school is not led from a standpoint of how to have great sex, but rather the mechanics of pregnancy.

Then option 2 and 3 of peer conversations and porn, feed into each other of setting unrealistic expectations around intimacy and sex. You may be reading this article as you found it on Google, after searching for advice because the frequency of the sex in your relationship has decreased, it just feels boring or you are on auto-pilot and doing it because of the fun associated.


Let’s talk about the 4 truths of going off...

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How to raise your rates without losing clients

business clients money Mar 15, 2021

Whether you have been an entrepreneur for a while, new to consultancy, or you're getting frustrated with how much you are earning; you will likely want to raise your rates at some point in time.

Here are the observations that I hear when clients are considering raising their rates, but blocks or limiting beliefs are holding them back.

  • My clients may go to someone who charges less
  • My existing clients will go and I’ll be out of business
  • My clients are going to be annoyed when I raise my rates
  • My clients will not understand the rate increases
  • My clients will complain to others about my rates
  • Peers are going to make negative comments about who am I to charge those rates

Let me say this to you right now: these are all common blocks to have.

What is so wrong with wanting to charge more?

Many entrepreneurs do raise their rates for several commercial and lifestyle reasons.

  • They are fully booked and earnings become capped
  • The margins for their consultancy rates isn’t...
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Do you need a mind coach?

It is the stuff of business fairytales… 

a talented solo floral designer, goes in 3 years from working on her own to securing one of the most prestigious ‘floral designer in residence’ contracts in the whole of the UK, at the prestigious Four Seasons Ten Trinity.

That is exactly what the vivacious and inspiring Paula Rooney has done and is now becoming known as the rising star of the international floral designer community, sought after for luxury brides, floral design installations and even cruise ships!

Now having an in-house team of 6 plus her on-site floral design team, success like this doesn’t just happen and I’ve been working with Paula as her mind coach and success mentor.

Paula isn’t alone either, as shown on my testimonial page, but also celebrities such as Oprah, Richard Brandson, Nia Long, Leonardo DiCaprio plus elite athletes such as Serena Williams to presidents such as Bill Clinton have all worked with...

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